convert emails to ticket system

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karthiksg
Forum Newbie
Posts: 2
Joined: Tue May 12, 2009 8:07 pm

convert emails to ticket system

Post by karthiksg »

Hi All

good day. I am working with a small project for change management/ticket system
Need to know how to convert any emails send to a particular email (e.g. support@xxxxxxx.xxx) as a ticket.

Currently the user has to go to the support url to login and submit their request.

Any suggesstions.

thanks with anticipation

Karthik
Griven
Forum Contributor
Posts: 165
Joined: Sat May 09, 2009 8:23 pm

Re: convert emails to ticket system

Post by Griven »

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Last edited by Griven on Wed May 13, 2009 3:35 am, edited 1 time in total.
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Eran
DevNet Master
Posts: 3549
Joined: Fri Jan 18, 2008 12:36 am
Location: Israel, ME

Re: convert emails to ticket system

Post by Eran »

You can intercept emails with PHP by forwarding them to a specific script that reads them with the stdin input wrapper. You can read the following article for an example - http://www.evolt.org/article/Incoming_M ... index.html
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