Sparodic slow loading times

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ctrlmedia
Forum Newbie
Posts: 1
Joined: Mon Mar 29, 2010 7:04 am

Sparodic slow loading times

Post by ctrlmedia »

Hi All

New to the board so please be gentle.

I have a real problem that is frustrating both me and my client. We have a website built in joomla which functions perfectly for 99% of the time but at certain times during the day the site becomes very slow and unresponsive. This happens at various times and therefore there seems to be no pattern. Furthermore it only happens when one certain button is clicked (purchase products). The button in question loads the shopping cart area of the site. As mentioned 99% of the time this is quick but not always. :banghead: :banghead:

Does anyone have any ideas as to how we may be able to fix this or what may be causing the problem. The team who developed the cart (IXXO) have not been overly helpful.

The url in question is http://www.homeaccessgrant.com

To try to highlight the problem further i have captured the screen when the slowdown occurs. The video can be found http://www.ctrlmedia.co.uk/1735_26_3_10.swf

Please if you have any advise post as we are at wits end. Also we are not overly confident with php so any detailed instructions would be very appreciated.

Thanks

Steve
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omniuni
Forum Regular
Posts: 738
Joined: Tue Jul 15, 2008 10:50 pm
Location: Carolina, USA

Re: Sparodic slow loading times

Post by omniuni »

Interesting. Have you checked to see if the database was responding during this time?
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