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Email read receipts - is it possible??

Posted: Tue Jun 01, 2004 5:30 am
by bender
I don't know how feasible this is, but here goes anyway...

I'm in the midst of building a CRM app. One of the *desireable* requirements is the ability to track read receipts (confirmation popup box that appears when opening a new message) for system-generated email correspondence. Non-repudiation stuff - confirmation that person X has received the email update about their account status etc etc.

I've got the process of sending email down pat, but I'm stumped on:
Firstly, how to request a read receipt in an outgoing messages (I'm guessing this is something that gets coded into the email headers); and
Secondly, how to get this confirmation back into my app.

I've been looking everywhere to try and find a tutorial or pre-fab class, but I'm having no luck at all! If anyone's got a suggestion, I'd be most obliged.

Posted: Tue Jun 01, 2004 10:14 am
by lostboy
Pure email or PM type system similar to this forum?

Re: Email read receipts - is it possible??

Posted: Tue Jun 01, 2004 10:44 am
by Weirdan
bender wrote: I've got the process of sending email down pat, but I'm stumped on:
Firstly, how to request a read receipt in an outgoing messages (I'm guessing this is something that gets coded into the email headers);
it is. Here is useful link: http://66.102.9.104/search?q=cache:FaMM ... mime&hl=en
bender wrote: and Secondly, how to get this confirmation back into my app.
using procmail ( http://www.procmail.org/ ) or something

Posted: Tue Jun 01, 2004 7:54 pm
by bender
sorted...

Thanks Weirdan :D

Posted: Thu Jun 03, 2004 6:13 am
by dave420
bender - bear in mind those headers don't mean much, as in they can (and frequently are) ignored.

Posted: Sun Jun 06, 2004 9:51 pm
by bender
Yeah, it's not an ideal system (in terms of establishing a solid non-repudiation process), but probably the most manageable to my knowledge.

Still, it's amazing how many people out there will consent to sending an acknowledgement receipt, and then try to deny receiving your emails. :)

Posted: Mon Jun 07, 2004 10:21 am
by dave420
hehehe :) I hear that. I always, always have mine turned to "don't ever send any receipts ever ever" :-P