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Launching Sound Recorder and Auto-Save file

Posted: Sat Jun 19, 2004 1:43 am
by bigbadbrad
I am developing an application for an inbound call center to enter orders. They need to be able to record each call automatically from within the web application. (I want this to be invisible to the user if possible). I want to launch sound recorder when a user clicks a button, have it start recording, and then stop recording when they click another button, save the file with the order ID in the filename, and copy it to a server on the network. Is this even possible? Any help would be greatly appreciated.

Thanks in advance,
Brad

Posted: Sat Jun 19, 2004 2:05 am
by feyd
You'll need an ActiveX, Java applet on the target machine. If each machine is running it's own php enabled server, you can create an extension that runs a DirectX app for the sound recording.

In the end, it may be easier to get a help desk software, such as Remedy, to handle this. Alternately, you could develop your own client/browser with sound recording capability that can stream, or otherwise, transmit the recorded sound to the central server.