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short form of URL works intermittently

Posted: Fri Nov 19, 2004 12:49 pm
by jay@kimble-kennedy.com
Hey all,

We have been getting complaints from some customers about our websites.
The short versions of the URL, like,
http://www.newmarketingsite.com/deluxe/gem
will not come up, and goes 404.
But the long version:
http://www.newmarketingsite.com/deluxe/ ... folder=gem
usually works.

Im trying to get data from our customers back on what are the factors on the client machines or browsers that cause this. I cant duplicate it here on our test machines.

im guessing spyware, scumware, etc.
Any thoughts, guys? Anyone run across this before?

Posted: Fri Nov 19, 2004 12:55 pm
by peni
proxy and redirection hate each other?

Posted: Fri Nov 19, 2004 1:17 pm
by jay@kimble-kennedy.com
But, would only happen on some machines and not others?

Posted: Fri Nov 19, 2004 1:24 pm
by peni
it's difficult to analyze proxies' behavior. it can depend on their overload and be undebuggable due to this. it would be useful to visit a customer or someone, where you can reproduce the problem.. if it's impossible, bring them to log the http traffic and look at the responses.