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nope, when I log in via my FTP 'filezilla', it just has a '...' plus all my files. When i click on '...' and attempt to go back, as I believe Mordred was refferring, it just freshes the HTDOCS, or so I assume its called, its only name is / as in root.
try creating a directory in this directory "/nfs/cust/8/25/05/650528" (it's above the root, as the root is "web"). If you can do that, you're half-way there.