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Timer on support ticket

Posted: Wed Mar 18, 2009 6:16 am
by scott2211
I'm writing some code for a support ticket system and I wanted to have a function that would track the time that a support ticket has been open (i.e. status of the ticket is set to open).

-timer autostarts when ticket's opened / autostops when closed
-stores time values in database
-each ticket has it's own timer with corresponding id

Anyone have any ideas as to how to approach this?

Any help is appreciated :)

Re: Timer on support ticket

Posted: Wed Mar 18, 2009 7:12 am
by papa
Two table fields, ticketStart, ticketEnd. When ticket is closed update table.