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How to write a PHP Live Customer support type script

Posted: Mon Apr 20, 2009 10:26 pm
by sjwspud
I am wanting to write my own customer support script. For example, like Help Center Live. Where I am confused is how do I display an icon on the webpage if an operator is online or not. Also, how would I get their information, for example: user-agent, etc. How would I initiate a chat with a selected user? All this stuff is confusing. I can write pretty much any PHP script, except this type of thing. Any help would be appreciated. Thank you!