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 Post subject: Help Desk Software
PostPosted: Sun Oct 06, 2013 2:22 pm 
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Joined: Sun Oct 06, 2013 2:00 pm
Posts: 1
Hi,
I am planning to implement a help desk based software in my organization. I do not want to use this software on the website.

Please suggest a free/open source software which can be used by service agent to assign the service call to support engineer. It should send a email as a incident is recorded and assigned. Also, recording of the resolution should be the part of it which can be later on used as the knowledge base.

At the time of creation of incident it should search for the client in the database which also records the client details at the time of client creation.

Thanks in advance.!!

-Dee


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 Post subject: Re: Help Desk Software
PostPosted: Tue Oct 22, 2013 3:43 pm 
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Joined: Sun Nov 13, 2005 8:35 am
Posts: 212
Location: Folkestone, Kent, UK
How about if you do not want it on your web server you could install it on a internal intranet system.


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 Post subject: Re: Help Desk Software
PostPosted: Wed Jan 22, 2014 10:40 am 
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Joined: Thu Oct 10, 2013 8:40 am
Posts: 26
Location: Manchester
There are plenty of options for you. I am mentioning couple of the top help desk softwares that should work for you. Do give them a try.

1.
2.

_________________
Tayla the great


Last edited by requinix on Wed Jan 22, 2014 1:53 pm, edited 1 time in total.
edited for seo spam


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