Design and Development of KEDB using PHP
Posted: Tue Oct 05, 2010 1:28 pm
Hi,
I am designing a KEDB (Known Error Database) which I am currently maintaining with MS-Excel. I want to develop a Web Application to accomplish this task in a more convenient and effective way. Well, you guess, the client should be happy to see how we provide support more effectively...?
I want to make it ITIL-Compliant. I (optionally) want to provide the Problem and Change Management facilities within it in a way that the concerned teams and the management can find the KEDB very useful for their work also.
I am going to do it entirely in PHP and JavaScript for client-side validations wherever needed.
What suggestions have you got in your mind?
Thanks!
Dev.
I am designing a KEDB (Known Error Database) which I am currently maintaining with MS-Excel. I want to develop a Web Application to accomplish this task in a more convenient and effective way. Well, you guess, the client should be happy to see how we provide support more effectively...?
I want to make it ITIL-Compliant. I (optionally) want to provide the Problem and Change Management facilities within it in a way that the concerned teams and the management can find the KEDB very useful for their work also.
I am going to do it entirely in PHP and JavaScript for client-side validations wherever needed.
What suggestions have you got in your mind?
Thanks!
Dev.