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Design and Development of KEDB using PHP

Posted: Tue Oct 05, 2010 1:28 pm
by devarishi
Hi,


I am designing a KEDB (Known Error Database) which I am currently maintaining with MS-Excel. I want to develop a Web Application to accomplish this task in a more convenient and effective way. Well, you guess, the client should be happy to see how we provide support more effectively...? :D

I want to make it ITIL-Compliant. I (optionally) want to provide the Problem and Change Management facilities within it in a way that the concerned teams and the management can find the KEDB very useful for their work also.

I am going to do it entirely in PHP and JavaScript for client-side validations wherever needed.

What suggestions have you got in your mind?

Thanks!

Dev.