Callcenter problem and solution question
Posted: Fri Aug 26, 2005 2:40 am
Hello together,
Our companys intranet is based on a PHP and MySQL-system. We have call center agents(cca) who call companies and sell different service products. Our objective is to develop a customer friendly service system. The cca should call the customer twice a yeae and support the customer, ask if the customer has any questions, needs help or eventually has interest in further products.
One option is to send the customer an email with a link to a webpage, where the customer has to enter his individual produced password. The problem is of course, that if the customer enters the webpage with the new password I can actually log that the customer has entered. But this does not mean that the customer has actually been called by the cca!
So what possibilities are there to track if the cca has actually made a service telephone call with a customer?
Thanks for your help!
Our companys intranet is based on a PHP and MySQL-system. We have call center agents(cca) who call companies and sell different service products. Our objective is to develop a customer friendly service system. The cca should call the customer twice a yeae and support the customer, ask if the customer has any questions, needs help or eventually has interest in further products.
One option is to send the customer an email with a link to a webpage, where the customer has to enter his individual produced password. The problem is of course, that if the customer enters the webpage with the new password I can actually log that the customer has entered. But this does not mean that the customer has actually been called by the cca!
So what possibilities are there to track if the cca has actually made a service telephone call with a customer?
Thanks for your help!