Any ideas how i update a table but i still want to keep....
Posted: Tue May 13, 2003 6:15 am
Hi ,
Im am creatin a helpdesk system and i need to keep track of who was logged to a call and the solutions that they came up with and if they solved the problem, if they dont solve it it gets assigned to a new person and so on until the problem is solved. I need to be able to update the calls_logged table to reflect this but if i update the table i lose the previouse inforamtion.
Any ideas on how i can keep track of what is happeneing to a specific call??
Thanx!
Im am creatin a helpdesk system and i need to keep track of who was logged to a call and the solutions that they came up with and if they solved the problem, if they dont solve it it gets assigned to a new person and so on until the problem is solved. I need to be able to update the calls_logged table to reflect this but if i update the table i lose the previouse inforamtion.
Any ideas on how i can keep track of what is happeneing to a specific call??
Thanx!