CallCenter PHP SQL App
Posted: Sat Mar 28, 2009 5:07 pm
Hi everyone, i wonder if anyone has any ideas for me. Let me explain what im looking for then what i already have set up.
I want my users (Agents) to be able to log into a PHP website (form), click next, receive one row from my SQL database, in which i have already uploaded 5000 leads.
The agent calls the number, then clicks the correct disposition (check box or typed disposition) that info (the original row info) and the new info (disposition) is put back in the same row in the SQL database, then the agent receives the next available row not yet called.
Heres what i have: SQL database with uploaded data, a PHP script able to input info only.
I would like suggestions on what i need to do to get to my goal.
Thanks,
Robert
CallComm
I want my users (Agents) to be able to log into a PHP website (form), click next, receive one row from my SQL database, in which i have already uploaded 5000 leads.
The agent calls the number, then clicks the correct disposition (check box or typed disposition) that info (the original row info) and the new info (disposition) is put back in the same row in the SQL database, then the agent receives the next available row not yet called.
Heres what i have: SQL database with uploaded data, a PHP script able to input info only.
I would like suggestions on what i need to do to get to my goal.
Thanks,
Robert
CallComm