Help Webdesign Customer
Posted: Mon Oct 08, 2007 3:34 pm
Hi,
Just looking for some advice
I have been developing a CMS for £300 which seemed ok at the time. although rather on the cheap side for what was involved.
They have been a pain for months asking for things to be changed including endless emails
I have now finally configured the site on the new server fixing a few errors due to sessions as some functions don't work on their server (thought it would be the end)
The customer somehow has deleted these files and wants me to configure them again for free using the original files. I understand the files are his but not extra work for free
I did not back-up the configured files up as I was just setting it up on their server
I have many backups of the files just not the configured ones
I explained i could not work on this again for free
He now wants his £300 refunded.
The time spent from this awkward customer is worth about £1000 and he wants his £300 back for his mistake.
I have already made the site and worked hours.
Any thoughts where I stand??
I encrypted the files as I don't want him having the source for £300 where do I stand on this aswell
Just looking for some advice
I have been developing a CMS for £300 which seemed ok at the time. although rather on the cheap side for what was involved.
They have been a pain for months asking for things to be changed including endless emails
I have now finally configured the site on the new server fixing a few errors due to sessions as some functions don't work on their server (thought it would be the end)
The customer somehow has deleted these files and wants me to configure them again for free using the original files. I understand the files are his but not extra work for free
I did not back-up the configured files up as I was just setting it up on their server
I have many backups of the files just not the configured ones
I explained i could not work on this again for free
He now wants his £300 refunded.
The time spent from this awkward customer is worth about £1000 and he wants his £300 back for his mistake.
I have already made the site and worked hours.
Any thoughts where I stand??
I encrypted the files as I don't want him having the source for £300 where do I stand on this aswell