Help desk software w/ "points" system?

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josh
DevNet Master
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Joined: Wed Feb 11, 2004 3:23 pm
Location: Palm beach, Florida

Help desk software w/ "points" system?

Post by josh »

Looking for a help desk or ticket system where users can purchase "points" and issues are assigned a cost. It doesn't have to be "points" but I need to be able to charge different amounts (or free) depending on the incident type.

Closed or Open Source is fine, but no SaaS... know of anything?
alex.barylski
DevNet Evangelist
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Joined: Tue Dec 21, 2004 5:00 pm
Location: Winnipeg

Re: Help desk software w/ "points" system?

Post by alex.barylski »

I have looked somethign similar a few times now couldnt find squat...if you find something lemme know :)
josh
DevNet Master
Posts: 4872
Joined: Wed Feb 11, 2004 3:23 pm
Location: Palm beach, Florida

Re: Help desk software w/ "points" system?

Post by josh »

I will make one then. Unless someone chimes in.
alex.barylski
DevNet Evangelist
Posts: 6267
Joined: Tue Dec 21, 2004 5:00 pm
Location: Winnipeg

Re: Help desk software w/ "points" system?

Post by alex.barylski »

Could be a profitable venture :)

Although not an easy task, I have always wanted to build a "better" issue tracking system. FogBugz is pretty damn nice but not extensible enough to meets your requirements I don't think.

Cheers,
Alex
josh
DevNet Master
Posts: 4872
Joined: Wed Feb 11, 2004 3:23 pm
Location: Palm beach, Florida

Re: Help desk software w/ "points" system?

Post by josh »

That one doesn't seem to have the "points".

But yeah first choice would be to find something that is semi-decent and make a plugin for it, I guess.
TedDonavan
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Joined: Tue Jan 19, 2010 9:27 am

Re: Help desk software w/ "points" system?

Post by TedDonavan »

The help desk software by Web Help Desk has a switch to change between monetary or points invoicing. We made each of our Customers a Location and assign service blocks of points to the Customer. Our operators then add how many points they used to a ticket and it is automatically deducted from their block. Hope this helps :)

BTW - check out their online demo; the switch is at Setup > Parts & Billing > Invoicing Options > Enter Work Time As

We've been using Web Help Desk for years and hands down think it is the best help desk software on the market!

enjoy!
Ted
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