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Help desk software w/ "points" system?

Posted: Sun Jan 17, 2010 6:41 am
by josh
Looking for a help desk or ticket system where users can purchase "points" and issues are assigned a cost. It doesn't have to be "points" but I need to be able to charge different amounts (or free) depending on the incident type.

Closed or Open Source is fine, but no SaaS... know of anything?

Re: Help desk software w/ "points" system?

Posted: Sun Jan 17, 2010 4:19 pm
by alex.barylski
I have looked somethign similar a few times now couldnt find squat...if you find something lemme know :)

Re: Help desk software w/ "points" system?

Posted: Mon Jan 18, 2010 1:29 am
by josh
I will make one then. Unless someone chimes in.

Re: Help desk software w/ "points" system?

Posted: Mon Jan 18, 2010 6:23 pm
by alex.barylski
Could be a profitable venture :)

Although not an easy task, I have always wanted to build a "better" issue tracking system. FogBugz is pretty damn nice but not extensible enough to meets your requirements I don't think.

Cheers,
Alex

Re: Help desk software w/ "points" system?

Posted: Tue Jan 19, 2010 2:10 am
by josh
That one doesn't seem to have the "points".

But yeah first choice would be to find something that is semi-decent and make a plugin for it, I guess.

Re: Help desk software w/ "points" system?

Posted: Tue Jan 19, 2010 9:34 am
by TedDonavan
The help desk software by Web Help Desk has a switch to change between monetary or points invoicing. We made each of our Customers a Location and assign service blocks of points to the Customer. Our operators then add how many points they used to a ticket and it is automatically deducted from their block. Hope this helps :)

BTW - check out their online demo; the switch is at Setup > Parts & Billing > Invoicing Options > Enter Work Time As

We've been using Web Help Desk for years and hands down think it is the best help desk software on the market!

enjoy!
Ted