Hi,
We are planning to do a computer service center automation system.
We need to track all customers calls (tickets) in a system upto the completion of request. Finally we need to get engineer wise performance...
Is there any opensource project available for this process. Since we dont want to start from 1st. If there is any same system available in php. ?
I have searched in sourceforge but, I couldn't get the same type of system
Any body seen the same system in opensource ?
Please, let me know your comments...
Thanks
Call monitoring ticket tracking system
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Re: Call monitoring ticket tracking system
osTicket
taskFreak
FogBuz = Commercial and ASP.NET but very flexible
Cheers,
Alex
taskFreak
FogBuz = Commercial and ASP.NET but very flexible
Cheers,
Alex
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jarofgreen
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Re: Call monitoring ticket tracking system
There are lots of PHP Open Source issue tracker systems ... but I'm guessing from your comments you need a special requirement? If you tell us what this is we can help better!
We are working on a completely flexible one at the moment but it's still early days ... http://elastik.sourceforge.net/
We are working on a completely flexible one at the moment but it's still early days ... http://elastik.sourceforge.net/