Call monitoring ticket tracking system
Posted: Thu Sep 02, 2010 2:07 am
Hi,
We are planning to do a computer service center automation system.
We need to track all customers calls (tickets) in a system upto the completion of request. Finally we need to get engineer wise performance...
Is there any opensource project available for this process. Since we dont want to start from 1st. If there is any same system available in php. ?
I have searched in sourceforge but, I couldn't get the same type of system
Any body seen the same system in opensource ?
Please, let me know your comments...
Thanks
We are planning to do a computer service center automation system.
We need to track all customers calls (tickets) in a system upto the completion of request. Finally we need to get engineer wise performance...
Is there any opensource project available for this process. Since we dont want to start from 1st. If there is any same system available in php. ?
I have searched in sourceforge but, I couldn't get the same type of system
Any body seen the same system in opensource ?
Please, let me know your comments...
Thanks