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Help desk script needed

Posted: Thu Sep 25, 2003 1:57 am
by Howard547
Does anyone know where I could find a good Help Desk script, writtern in php for mysql that isn't too expensive?

I have seen deskpro, and it is perfect, but it is $750.

any help?

Help desk Script!

Posted: Thu Sep 25, 2003 2:46 am
by thesite
Hmm,

I can reccomend splitting your idea into 2 issues:

1. KnowledgeBase of information and Tips (advanced Q&A)
2. Tickets for problem solving

For the KnowledgeBase you have ActiveBase's KnowledgeBuilder
Costs $64, I use it and it does a good jobs, Well worth the money

KnowledgeBuilder Administration Demo
http://www.activecampaign.com/kb/demo.php

For the ticket script : http://sourceforge.net/projects/ticket

Take a look at :
http://www.kayako.com/
http://phpsupport.jynx.net/

Sean
t h e s i t e p r o j e c t - Connecting ideas

Posted: Thu Sep 25, 2003 5:44 pm
by thesite
Ohh here is another one that I looked at , simple and does the job for
problem ticket handling

http://scripts.sheddtech.com/ssm/index.php

Sean