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Help desk script needed
Posted: Thu Sep 25, 2003 1:57 am
by Howard547
Does anyone know where I could find a good Help Desk script, writtern in php for mysql that isn't too expensive?
I have seen
deskpro, and it is perfect, but it is $750.
any help?
Help desk Script!
Posted: Thu Sep 25, 2003 2:46 am
by thesite
Hmm,
I can reccomend splitting your idea into 2 issues:
1. KnowledgeBase of information and Tips (advanced Q&A)
2. Tickets for problem solving
For the KnowledgeBase you have ActiveBase's KnowledgeBuilder
Costs $64, I use it and it does a good jobs,
Well worth the money
KnowledgeBuilder Administration Demo
http://www.activecampaign.com/kb/demo.php
For the ticket script :
http://sourceforge.net/projects/ticket
Take a look at :
http://www.kayako.com/
http://phpsupport.jynx.net/
Sean
t h e s i t e p r o j e c t - Connecting ideas
Posted: Thu Sep 25, 2003 5:44 pm
by thesite
Ohh here is another one that I looked at , simple and does the job for
problem ticket handling
http://scripts.sheddtech.com/ssm/index.php
Sean