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 Post subject: The "Pigeon syndrome"
PostPosted: Fri Nov 24, 2017 8:04 am 
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DevNet Master
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Joined: Wed Jun 27, 2007 9:44 am
Posts: 4302
Location: Sofia, Bulgaria
Everyone knows how often getting the initial feature requirements from the customer can be a huge PITA. And there is one special, worse case:

  • customer has a process with a predefined workflow and using some tools to achieve it;
  • customer wants to integrate our company services into their workflow, using our company tools and entirely dropping their tools usage;
  • customer tries to mimic the old workflow strictly, instead of getting advantages of the new tools;
  • customer refuses to change the workflow and it doesn't conforms with the new tools feature set;
  • eventually we are forced to implement changes in a very hakish way, just to satisfy the requirements ...

That's what I call the "Pigeon syndrome" and I am sick and tired of it. The initial idea came from IP over Avian Carriers.

:(

PS: Just releasing my anger :)

PPS: Just as an example - customer is using pagers(!) and walkie-talkies for first aid teams, wants to drop them and start using SMS, mobile phones and mobile apps.

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