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Norton Anti-Virus - Reasons for failure to delete/quarantine

Posted: Sat May 07, 2005 6:29 pm
by nigma
I recently got a message from Norton Anti-Virus informing me that a compressed file in one of internet explorers cache folders was infected with a virus. I then promptly instructed NAV to "delete the bastard" only to get a message saying it couldn't. I was like "WTF Mate!?!" I then proceeded to manually go in and clear out IE's cache and then did a virus scan of the folder and it said it was gone.

All this rambling leads me to my question: Why could I delete a file that norton couldn't?

Posted: Sat May 07, 2005 6:42 pm
by malcolmboston
not an answer but imo norton sucks, AVG is a much better program and nowhere near as resource hungry and slow as nortons anti-virus versions.

Posted: Sat May 07, 2005 9:27 pm
by Chris Corbyn
malcolmboston wrote:not an answer but imo norton sucks, AVG is a much better program and nowhere near as resource hungry and slow as nortons anti-virus versions.
And its free ;-)

Posted: Sun May 08, 2005 7:59 am
by shiznatix
im a fan of panda anti virus just because when you start it up the cool voice goes "Panda Antiee Virus" (if you have used it you know what i mean :wink: )

plus it has always caught everything iv seen so it works quite well

Posted: Sun May 08, 2005 10:29 am
by nigma
anyone care to return to topic ??

Posted: Sun May 08, 2005 11:23 am
by phpScott
I'm not sure because sometimes windows uses weird permissions on files and maybe the file was owned by something that norton didn't have permissions for.

I ran into the same problem with both norton and mcafee and ended up doing the same thing.

I think I even tried to go the delete temporary internet files in ie ran the virus check, said is was still there. manually went there and deleted the file. Maybe something to do with the infected file settings.

phpScott

I use AVG just to add to that unrelated topic

Posted: Sun May 08, 2005 11:54 am
by thegreatone2176
the reason is because the infected file is inside of a .zip or .rar file and norton cannot go inside the compressed file and just deleted the infected file so it would have to delete the whole .zip or .rar which is does not have persmission to

hope that made sense

Posted: Sun May 08, 2005 10:57 pm
by nigma
thegreatone2176 wrote:the reason is because the infected file is inside of a .zip or .rar file and norton cannot go inside the compressed file and just deleted the infected file so it would have to delete the whole .zip or .rar which is does not have persmission to

hope that made sense
Crystal clear. Thanks a bunch for the help.

phpScott & other AVG users: Is AVG as good as norton at realising definition updates? If not how much of a diff is there? Intuitively I would think that norton would be better because they've got more riding on being up2date seeing as how they are a big company with products all over the place.

Posted: Mon May 09, 2005 2:08 am
by Chris Corbyn
AVG release definiton updates all the time... (It can't be bad since so many are using it)

Why don't you just download it and give it a go... it is free after all :P

Posted: Mon May 09, 2005 4:28 am
by phpScott
there are two versions of avg the free and the paid for version which gives you like tech support or they have email and network versions.

The free version gives you the same antivirus software as the support versions but it is suppossed to be for pesronal use only. you decide what you want to do.

Every time I check the website out they have announcements for virus definitions very similar time wise to norton or mcafee.

Their general idea is to give everyone antivirus software and make on the support.

Posted: Mon May 09, 2005 4:00 pm
by neophyte
Anyone have an opinion on Panda?

http://www.pandasoftware.com/home/default.asp

It costs like Norton but I think it does a better job. Ran it after Mcafee and it found 50+ more infected files include adware. Things it couldn't delete from the registry it simply renamed effectively nullifying the program...

Posted: Tue May 10, 2005 4:10 am
by shiznatix
shiznatix wrote:im a fan of panda anti virus just because when you start it up the cool voice goes "Panda Antiee Virus" (if you have used it you know what i mean :wink: )

plus it has always caught everything iv seen so it works quite well
panda rocks my world

Posted: Tue May 10, 2005 7:12 am
by infolock
I cannot remember the exact problem, but I think I posted it on here a while back (search the forums).

Anyways, if you are having the issues with Norton 2005, there is a few bugs and issues with it and windows xp.

The only solution anyone could give for fixing issues with it was completely nuking your system and reinstalling with norton 2000 heh :x