My host sucks or does it?

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alex.barylski
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My host sucks or does it?

Post by alex.barylski »

I really got read up on seting up LAMP servers...and then seriously start a hosting company, cause mine sucks...IMHO anyways...

First off, their support ticket response the last 3 days has taken about 9 hours...so I only get one question answered per day...

Second, they had SAFE MODE enabled and I needed it disabled, so they did...then it screwed something...

Whenever you access this page I get a PHP inclusion error...thing is...the index.php has zero code in it...nothing...and I still get this stupid error...

So I suggest to them that maybe it's a PPHP caching engine problem??? Cause index.php no longer requests that file....but not that I htink about it....it's possible I did miss something :oops: I'll check in a few...

But anyways, how could they not support PHP caching engines???

Then I ask...do you do daily backups...always thought they did...

Supposedly they only do weekely disaster backups...and it'll cost me $50USD to perform this operation...

Byte Me!!! :P

Thery've always had pretty good service...but lately seems slow...and my sites are pretty much always available...

But I don't really request more than that...seeing how I can usually figure out problems myself... :)

Anyways, doesn't this sound like B$??? Or is this the industry standard???

I've always used these guys...and experienced only a few others via contarcts I worked on...all of which were garbage too...like CPanel versions that were buggy, etc...

I can't believe a business makes money like this...unreal :)

Opinions???
josh
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Post by josh »

Take the leap to a VPS, you'll never go back to shared... That sounds about the typical experience for a shared host


http://webhostingtalk.com/
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Chris Corbyn
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Post by Chris Corbyn »

How many hosts have you tried in the past? It sounds like you should try out a few others before you determine just how bad your existing one is. How can you compare otherwise? ;)

But as jshpro2 says... the experience of shared hosting is never going to match a VDS/VPS, there's just not enough flexibility.

Do you want to name your existing host to us? Sounds very like my experience with T35 hosting services... they were really bad, but apprently they have a fancy new datacenter now.
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neophyte
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Post by neophyte »

Shared hosting is horrible. But your response time for your support ticket is outrageous. It should only take an hour at the most to respond to an email support ticket. IMHO. I find a new hosting service.
Grim...
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Re: My host sucks or does it?

Post by Grim... »

Hockey wrote:Second, they had SAFE MODE enabled and I needed it disabled, so they did...
That's actually really good (or silly) of them. I'd imagine it screwed everybody up, not just you.
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Buddha443556
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Post by Buddha443556 »

You get what you pay for in hosting. So how much are you paying?
First off, their support ticket response the last 3 days has taken about 9 hours...so I only get one question answered per day...
For shared hosting, that seems average IMO. You can find better though. A lot better.
Second, they had SAFE MODE enabled and I needed it disabled, so they did...then it screwed something...
SAFE MODE is the easiest way for a shared host to deal with PHP security. I usually try to avoid such hosts.
But anyways, how could they not support PHP caching engines???
Opcode caching requires dedicated memory. That would tie up a lot of resources for 1000+ accounts.
Then I ask...do you do daily backups...always thought they did...

Supposedly they only do weekly disaster backups...and it'll cost me $50USD to perform this operation...
Usually the backups shared hosts do are for their own benefit. If they don't give you FTP access to the backups then the backups are pretty useless. Most host start off with daily and eventually that becomes monthly as the number of accounts increase.

While I agree VPS are a lot better form of shared hosting, I still prefer reseller hosting because I can move customers around when thing go wrong. I have three reseller accounts on three different servers in two different data centers. Would not want to maintain those servers myself, got better thing to do with my time. :wink: Of course, the kind of hosting you need really depends on your intended use.
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