I swear on my mother's life that this is true:
I once had a guy ring me saying he couldn't log in to network (at my old job). I reset his password for him, and talked him through it:
Me: Put your username in where it says "username"
Him: OK.
Me: Put your new password in where it says "password"
[at this point I hear banging on the keyboard for about 10 seconds]
Him: I can't. My keyboard has stopped working again.
Me: Again?
Him: Yes. Every time I get to this point, my keyboard stops working.
Me: [Thinking the computer is blocked somehow] How is it not working? Can you type anything?
Him: Yes, I can type, but it keeps coming out as asterisks.
Apparently, he left his computer switched on all the time, never locked it, and therefore never had to put in his password.
I patiently explained to him that the password fields are protected to stop other people from seeing your password. His answer was "Well, can't you change it? It's very confusing."
Some people.
