Support Ticketing System -- any good suggestion?

Ye' old general discussion board. Basically, for everything that isn't covered elsewhere. Come here to shoot the breeze, shoot your mouth off, or whatever suits your fancy.
This forum is not for asking programming related questions.

Moderator: General Moderators

Post Reply
shneoh
Forum Commoner
Posts: 38
Joined: Mon Sep 25, 2006 2:23 am
Location: Malaysia

Support Ticketing System -- any good suggestion?

Post by shneoh »

Hi there,

I am looking for any good and free to use Support Ticketing System. So far I have get a few like crm-ctt, btt, PHPSupport Ticket and so on. Unlikely most of them are not really working as fine as eSupport...

Any hints where can I get one? Ofcause it is good to have it running under PHP/MySQL.

Oh, one more information: I am forced to run the PHP/MySQL under IIS6 environment, so some of the Linux package can't use... :(

Thks.
User avatar
Weirdan
Moderator
Posts: 5978
Joined: Mon Nov 03, 2003 6:13 pm
Location: Odessa, Ukraine

Post by Weirdan »

Hmm... eventum?
User avatar
Chris Corbyn
Breakbeat Nuttzer
Posts: 13098
Joined: Wed Mar 24, 2004 7:57 am
Location: Melbourne, Australia

Post by Chris Corbyn »

We use both Mantis and Trac. Trac is written in Python though and is mostly for Project management where only developers on the actual project would raise tickets - it's not concrete though, you could use it for bug tracking from users.

I like the featureset in Trac, such as the SVN browser/timeline and the wiki (great for documentation!) and would love to see a PHP/MySQL port of it, although I can live with using mod_python for now :)
shneoh
Forum Commoner
Posts: 38
Joined: Mon Sep 25, 2006 2:23 am
Location: Malaysia

Post by shneoh »

Weirdan wrote:Hmm... eventum?
It looks like this is the one which can fit to my current environment. I will try it out. Thanks!
shneoh
Forum Commoner
Posts: 38
Joined: Mon Sep 25, 2006 2:23 am
Location: Malaysia

Post by shneoh »

d11wtq wrote:We use both Mantis and Trac. Trac is written in Python though and is mostly for Project management where only developers on the actual project would raise tickets - it's not concrete though, you could use it for bug tracking from users.

I like the featureset in Trac, such as the SVN browser/timeline and the wiki (great for documentation!) and would love to see a PHP/MySQL port of it, although I can live with using mod_python for now :)
I agree with you after a brief study on its online docs. Trac is really a good project tracking system. I like it!

The problem is, it needs a lot of works to do before I can get it work on my existing system and I am not dare to do it (just have a few minor tweak on the server this morning and causes a 2 hours recovery work to bring back the services... Now the mail server is on-n-off giving problem... :( )

Might try it later. Any other good one? ;)
Post Reply