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Support Ticketing System -- any good suggestion?

Posted: Wed Sep 27, 2006 5:28 am
by shneoh
Hi there,

I am looking for any good and free to use Support Ticketing System. So far I have get a few like crm-ctt, btt, PHPSupport Ticket and so on. Unlikely most of them are not really working as fine as eSupport...

Any hints where can I get one? Ofcause it is good to have it running under PHP/MySQL.

Oh, one more information: I am forced to run the PHP/MySQL under IIS6 environment, so some of the Linux package can't use... :(

Thks.

Posted: Wed Sep 27, 2006 6:49 am
by Weirdan
Hmm... eventum?

Posted: Wed Sep 27, 2006 7:53 am
by Chris Corbyn
We use both Mantis and Trac. Trac is written in Python though and is mostly for Project management where only developers on the actual project would raise tickets - it's not concrete though, you could use it for bug tracking from users.

I like the featureset in Trac, such as the SVN browser/timeline and the wiki (great for documentation!) and would love to see a PHP/MySQL port of it, although I can live with using mod_python for now :)

Posted: Thu Sep 28, 2006 3:44 am
by shneoh
Weirdan wrote:Hmm... eventum?
It looks like this is the one which can fit to my current environment. I will try it out. Thanks!

Posted: Thu Sep 28, 2006 3:47 am
by shneoh
d11wtq wrote:We use both Mantis and Trac. Trac is written in Python though and is mostly for Project management where only developers on the actual project would raise tickets - it's not concrete though, you could use it for bug tracking from users.

I like the featureset in Trac, such as the SVN browser/timeline and the wiki (great for documentation!) and would love to see a PHP/MySQL port of it, although I can live with using mod_python for now :)
I agree with you after a brief study on its online docs. Trac is really a good project tracking system. I like it!

The problem is, it needs a lot of works to do before I can get it work on my existing system and I am not dare to do it (just have a few minor tweak on the server this morning and causes a 2 hours recovery work to bring back the services... Now the mail server is on-n-off giving problem... :( )

Might try it later. Any other good one? ;)