Mind Boggler!!! any help? :)
Posted: Tue Jan 21, 2003 3:47 pm
hey all,
I have an ecommerce site up right now and we have about 2,000 orders in since launching 2 months ago.
Most people have no problems at all but there have been about a dozen or so people who can't checkout.
I use cookies to set a session id which keeps track of everything in their shopping cart. So I create a session id and enter their items into the database... then when they look at their cart screen the items are in there. When they go to checkout its like it isn't reading that cookie id and says they dont have items in their cart.
However if they go back into their cart the items are there. Now like I said it only happens with a small percentage. I've talked to a couple of them and they had their cookies turned on so thats not the problem.
Any thoughts as to what possibly could cause this for some users?
I have an ecommerce site up right now and we have about 2,000 orders in since launching 2 months ago.
Most people have no problems at all but there have been about a dozen or so people who can't checkout.
I use cookies to set a session id which keeps track of everything in their shopping cart. So I create a session id and enter their items into the database... then when they look at their cart screen the items are in there. When they go to checkout its like it isn't reading that cookie id and says they dont have items in their cart.
However if they go back into their cart the items are there. Now like I said it only happens with a small percentage. I've talked to a couple of them and they had their cookies turned on so thats not the problem.
Any thoughts as to what possibly could cause this for some users?