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unable to install zone alarm

Posted: Fri Dec 15, 2006 10:35 am
by raghavan20
i get the following error when trying to install zonealarm in my laptop. it is running windows xp.
Setup is unable to log into the TrueVector service. Install cannot continue without logging into the TrueVector service.

Please use the service manager to shut down the TrueVector service and restart the installer program.
Any help is deeply appreciated.

Posted: Fri Dec 15, 2006 2:12 pm
by seodevhead
Have you ever installed zone alarm on this laptop before? If so, it could be that there are still traces of the TrueVector service still in your windows and windows/sys32 folders (vs***.dll/exe) When you uninstall zonealarm, it still leaves a crap load behind that will interfere with reinstallation sometimes.

If not, I don' know what could be causing it. Let us know how you make out.

Posted: Fri Dec 15, 2006 2:42 pm
by raghavan20
the problem now is i do not have truevector service at all in computer management -> services

thanks for your help

Posted: Fri Dec 15, 2006 3:55 pm
by seodevhead
Is it still giving the same error?