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Posted: Thu Mar 22, 2007 4:45 am
by georgeoc
Sup Lohith Jayaramaiah wrote:Charles, the extra memory you have purchased is always useful.
......unless it isn't.

Posted: Thu Mar 22, 2007 8:14 am
by Charles256
yeah..when she said it's always useful I thought about destroying a small planet as punishment.... Heh. I was beside myself half that conversation if you couldn't tell. :-D

Posted: Thu Mar 22, 2007 8:24 am
by matthijs
At least you did make that clear to her. My problem in situations like that is that I stay way to nice/friendly. Don't know, maybe my parents should have yelled at and beaten me some more :wink: I'm learning though, so I'll keep your conversation in mind next time I need to make a phone call like that.

Posted: Thu Mar 22, 2007 9:27 am
by Jenk
I've always found maintaining a stern, but polite, attitude gets me miles further than simply ranting. I've actually asked customers to ring me back once they have calmed down (really abusive,) in the past. Can't imagine Dell employees would be any more inclined to help someone who is abusive either.

Posted: Thu Mar 22, 2007 6:54 pm
by alvinphp
that is sad sad sad. i just got a dell laptop. good thing I only got 2 gigs of ram!

Posted: Fri Mar 23, 2007 12:04 pm
by Charles256
Jenk,

There was two phone calls and two hours before that incident if that helps any ;)