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email to discussion script

Posted: Sat Mar 24, 2007 7:28 am
by potato
Hi,

for my clients, i want to setup a ticketig-support system where the client first types his question, and we get noticed by mail.
after that we send mail to the server and he sends it to the client. And in the other way also.
I find it a good manner of handling.

Anyone an idea what script to use?

greets and a colde beer!
tom

Posted: Sat Mar 24, 2007 9:47 am
by feyd
Cron + Swift = Joy :)

Posted: Sat Mar 24, 2007 9:59 am
by potato
im interested

what it?

Posted: Sat Mar 24, 2007 10:03 am
by potato
ow, ok i found it, its swiftmailer.
But do you have a working script of that?

PS: thanx for the tip

Posted: Sat Mar 24, 2007 10:16 am
by feyd
Working script of.. Swift? :?

Posted: Sat Mar 24, 2007 10:38 am
by potato
yeah, it is a bundel of classes, no?

I mean a complete system based on swift, or do i understand swift wrong?

Posted: Sat Mar 24, 2007 10:48 am
by feyd
Swift is a library of classes, yes. You will use many parts of it in your application. I am not aware of a complete, finished, application for ticketing using Swift if that's what you are asking.

Posted: Sat Mar 24, 2007 1:01 pm
by Chris Corbyn
If you want to send email to the server and have your ticket system do something with it before forwarding to the client then you need to do some trickery with system filters at the MX. This is completely unrelated to PHP and more about SMTP server administration.

You could work around it by picking up email from the mailbox via IMAP or something.

Swift has plenty of examples in the documentation, you should read there first.

Ticketing systems using Swift (though with a different goal to yours):

http://www.activecollab.com/ (Might still be using version 2)
http://www.flyspray.org/