Gmail rejecting email

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guitarlvr
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Gmail rejecting email

Post by guitarlvr »

Has anyone had their domain's email rejected by Gmail? my domain has somehow been marked as spam and some messages go through and some fail destined for Gmail. I tried calling google and they dont have any tech support so the operator directed me to google help which was no help at all. Anybody know of a way to fix this?

Wayne
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Chris Corbyn
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Re: Gmail rejecting email

Post by Chris Corbyn »

guitarlvr wrote:Has anyone had their domain's email rejected by Gmail? my domain has somehow been marked as spam and some messages go through and some fail destined for Gmail. I tried calling google and they dont have any tech support so the operator directed me to google help which was no help at all. Anybody know of a way to fix this?

Wayne
It would help to see the code you're using. There are a multitude of possible reasons for being blocked as spam ranging from DNS setting to blacklists to RFC compliance.

This may help you to narrow it down:

http://www.swiftmailer.org/wikidocs/v3/tips/spam
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guitarlvr
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Post by guitarlvr »

I'm not sending the email out via a web app. I'm sending it via a MS Exchange server from my IBM i5 and outlook. some of the emails go through just fine others are blocked and reported as spam. I'm trying to find a way to get google to unblock us.

Wayne
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Chris Corbyn
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Post by Chris Corbyn »

guitarlvr wrote:I'm not sending the email out via a web app. I'm sending it via a MS Exchange server from my IBM i5 and outlook. some of the emails go through just fine others are blocked and reported as spam. I'm trying to find a way to get google to unblock us.

Wayne
Do you have a SPF record set up?
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guitarlvr
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Post by guitarlvr »

Not exactly sure what an SPF record is but i know i have my DNS and RDNS records setup correctly as gmail is the only domain i am having issues with. A few months back someone messed around with my DNS server and wiped out my RDNS records and most of my clients domains would no longer accept email from us. So i'm fairly positive that my DNS records are setup correctly.
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Chris Corbyn
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Post by Chris Corbyn »

SPF is another DNS record, speficially for email. All email domains *should* have one, but many don't. Those that don't will experience problems with emails being rejected. SPF is a mechanism for helping to prevent spam. Make sure you've got one set up.
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