kayako alternative
Posted: Wed Mar 12, 2008 8:33 am
Hey everyone.
My company wants to start using some sort of helpdesk software to help organize users who have contacted us and whatnot to see what problems have come up with them in the past and whatnot. My manager guy wants to use kayako, I think this is a terrible idea. Why I don't want to use kayako:
-Closed source
--This means I can't just put at the top of the bootstrap file a small include that will keep the rest of my websites sessions running just fine
--I can't have someone who is logged into my website be automatically logged into kayako at the same time so if they want to see the support, they have to relogin
--customizing the templates is a hassle
-It is way too much for what we need. We get like 4 emails a day asking about basic stuff. Yes for bigger problems (once every 2 weeks) this would be nice but it seams like we are going way to overboard with this
So what I want is something smaller that is good and that I can edit! It doesn't have to be free, price does not matter. We use vBulletin and as much as I hate it, at least I can edit files to accommodate certain features that are needed. With kayako, nope. So, does anyone have any suggestions that would be good before I start killing everyone trying to make this junk work?
My company wants to start using some sort of helpdesk software to help organize users who have contacted us and whatnot to see what problems have come up with them in the past and whatnot. My manager guy wants to use kayako, I think this is a terrible idea. Why I don't want to use kayako:
-Closed source
--This means I can't just put at the top of the bootstrap file a small include that will keep the rest of my websites sessions running just fine
--I can't have someone who is logged into my website be automatically logged into kayako at the same time so if they want to see the support, they have to relogin
--customizing the templates is a hassle
-It is way too much for what we need. We get like 4 emails a day asking about basic stuff. Yes for bigger problems (once every 2 weeks) this would be nice but it seams like we are going way to overboard with this
So what I want is something smaller that is good and that I can edit! It doesn't have to be free, price does not matter. We use vBulletin and as much as I hate it, at least I can edit files to accommodate certain features that are needed. With kayako, nope. So, does anyone have any suggestions that would be good before I start killing everyone trying to make this junk work?