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Hosting nightmares...
Posted: Fri Jun 06, 2008 11:13 pm
by Chris Corbyn
http://forums.theplanet.com/index.php?showtopic=90185
Today at approximately 5:45 p.m., a transformer in our H1 data center in Houston caught fire, thus requiring us to take down all generators as instructed by the fire department. All servers are down.
We are working with the fire department, with our facilities staff on site, to assess the situation.
To keep you updated, we will send messages every 15 minutes in Orbit and here in our forum.
Followed up by....
This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.
Re: Hosting nightmares...
Posted: Fri Jun 06, 2008 11:54 pm
by JAB Creations
It made the front page of a couple of popular web-oriented websites I visit though nothing beyond that. Considering the scope of the number of domains the impacted I'm surprised the issue hasn't been publicized more.
Re: Hosting nightmares...
Posted: Sat Jun 07, 2008 3:21 pm
by RobertGonzalez
A coworker of mine was following the story as it evolved. It was insane. I would have totally dropped them when that happened.
Re: Hosting nightmares...
Posted: Sat Jun 07, 2008 5:48 pm
by seodevhead
I almost pulled the trigger on a $600/mo server from The Planet.. I'm so glad I didn't. They are the worst. For "the most technologically advanced" and "redundant" data centers, they sure have TONS of downtime. They have 2 huge datacenters, and a brand new headquarters DC in houston (others are in dallas) and all are redundant across all three... so there is bandwidth pipelines 3 to 4 levels deep.
Now power is another thing... and stuff does happen. What I've seen with them is terrible congestion and the worst of the worst in regards to ddos attacks. And they don't tell people about their ddos's either.
Re: Hosting nightmares...
Posted: Sat Jun 07, 2008 8:20 pm
by RobertGonzalez
From what I was hearing, they had issues with the fire Marshall as it related to going back online. They apparently had not done something significant that was required in order for them to have their data center running. That accounted for a great deal of downtimes.
Of course the fire Marshall would have never known about that little issue if their data center HADN'T FRICKING BLOWN UP.
Re: Hosting nightmares...
Posted: Sun Jun 08, 2008 5:36 am
by Weirdan
What surprises me is that their generators were constantly failing... says something about quality of hardware they use.
Re: Hosting nightmares...
Posted: Sun Jun 08, 2008 8:23 am
by Bill H
For "the most technologically advanced" and "redundant" data centers, they sure have TONS of downtime.
I host three directly, and four more indirectly, at BlueFur which I recently found out are actually at ThePlanet.
In the past three, almost four, years, one site has been down for about six hours, the rest has been 100% uptime.
None were afffected by this issue.
Re: Hosting nightmares...
Posted: Thu Jun 12, 2008 8:43 pm
by Ambush Commander
My daily fix of Schlock Mercenary was disrupted when their datacenter blew up.
:-/
Sometimes, these things are so outrageous you can't help but feel sorry for the poor hosting providers.