Hosting nightmares
Posted: Tue Jul 29, 2008 11:58 am
Remember the topic titled "Hosting nightmares"? (I found it in a search, but I don't know how to link to it.) It had to do with an explosion problem at The Planet and sites being down for days.
I host a site for a client on BlueFur (formerly Monster) which is a reseller for The Planet. My client called this morning to tell me that their site is down and has been since last night. So I go to BlueFur's HelpDesk and check the server status display. Lots of green dots, but the HTTP dot for my server is red. Their prompt reply to my query says that they have no time frame for the server being back up. It also says they appreciate my patience, which is a somewhat unwarranted assumption.
I check back to the server status display a little later. Oops, half a dozen red dots. This is not good. Later yet there is just the one. Then there are six or seven, but different ones. Still no time frame on when mine will be back up.
Oh, boy.
I host a site for a client on BlueFur (formerly Monster) which is a reseller for The Planet. My client called this morning to tell me that their site is down and has been since last night. So I go to BlueFur's HelpDesk and check the server status display. Lots of green dots, but the HTTP dot for my server is red. Their prompt reply to my query says that they have no time frame for the server being back up. It also says they appreciate my patience, which is a somewhat unwarranted assumption.
I check back to the server status display a little later. Oops, half a dozen red dots. This is not good. Later yet there is just the one. Then there are six or seven, but different ones. Still no time frame on when mine will be back up.
Oh, boy.