DSL -- no internet but email?
Posted: Thu Aug 28, 2008 7:14 pm
I have a client who tells me she is unable to connect to the Internet but can check her email...
Any ideas on what might be causing this?
Should I check her proxy settings? Do DSL accounts usually require a dialer? Should I reformat her HDD and re-install?
What kind of troubleshooting should I carry out. Obviously her connection is fine if she can check her emails. This is common in my area for DSL customers...
I'll probably send the DSL provider an email asking for their input as well but still what says you?
Any ideas on what might be causing this?
Should I check her proxy settings? Do DSL accounts usually require a dialer? Should I reformat her HDD and re-install?
What kind of troubleshooting should I carry out. Obviously her connection is fine if she can check her emails. This is common in my area for DSL customers...
I'll probably send the DSL provider an email asking for their input as well but still what says you?