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Vonage does't understand their own features

Posted: Sun Mar 15, 2009 4:42 pm
by josh
So I got some lines from Vonage for my sales people. I see they offer an "api": ( http://www.vonage.com/features.php?feat ... 06010001W1 )

So I roll this out with Curl. I get "000::success" which is their success code and the phone never rings. I tried all variations of area codes and country codes. I can introduce "bad" inputs to trigger errors to ensure I'm hitting their API..

I've been emailing back and forth and calling, ( the email they tell you to email for support on this feature doesnt work ). The phone tech said he'd correct the erroneous email and told me to email general support, I did and they told me to email the address that didn't work from the site. I've also been told to upgrade my version of windows and to learn how strings work in PHP...

I'd be interested to see if someone from here has implemented this. Hopefully these bozos find someone who knows what theyre talking about and calls me back ( heh, its like I pay them so I can sit on hold and burn up my minutes )

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 6:02 pm
by Benjamin
So this doesn't work?

https ://secure.click2callu.com/tpcc/makecall?username=username&password=password&fromnumber=fromNumber&tonumber=toNumber

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 6:25 pm
by josh
I get:
000:Request Successful

Then phone doesnt ring.
https://secure.click2callu.com/tpcc/mak ... 5613095654

I told the people I was debugging my script and outputting the string, that I got a success code so the problem has to be on their end
I understand you are unable to use the click-2-call with third party call control (3PCC) and getting an error message.

Josh, I am sure that I will be able to help you in this issue.

From the initial email, I see that you are getting a string error so ensure that the programming/markup languages does not have incorrect commands or mistakes. I also see that you are trying to use this feature in Vista, so in order to isolate this issue please try with any of these and let me know the outcome in your reply: Windows 98 SE, NT 4.0, 2000, XP, 2003.

Also, I request you to disable any firewall or anti-virus installed on your computer and check for the issue. For further on this issue you can also contact our technical support for this specific feature, so you can also email to: 3pcc@vonage.com
-------------------------
( I sat on hold for hours to tell them the above email doesn't work, their solution was to have me send to their general inbox which I got the above response )

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 6:42 pm
by Benjamin
First of all, if you are able to able to connect to their URL and are receiving a response this has nothing to do with your operating system. Where do these people go to school? Second, if you are receiving a success response and the phone doesn't ring the problem would have to be on their end.

Have to tried swapping the from/to phone numbers? Have you tried the numbers with/without a 1 in front?

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 6:51 pm
by josh
astions wrote:First of all, if you are able to able to connect to their URL and are receiving a response this has nothing to do with your operating system. Where do these people go to school? Second, if you are receiving a success response and the phone doesn't ring the problem would have to be on their end.
Exactly. :-) The lady that walked me thru install couldnt figure it out, shes like try setting a static IP on your computer. I was like didnt you just tell me I dont need a computer to use Vonage, shes like yep. I was like wow I humored her and when it didnt work I hungup. She had me disconnect my router even though my modem is bridged and only works WITH a router ( the issue was daisy chaining my vonage adapters instead of plugging directly into a hub behind the router ). FYI I also linked their support people this thread :-)
Have to tried swapping the from/to phone numbers?
No I tried just now I get 101:Number you are trying to dial from is invalid
Have you tried the numbers with/without a 1 in front?
fromnumber= 15613376908 &tonumber = 5613095654 // 000:Request Successful ( no ring )
fromnumber= 5613376908 &tonumber = 5613095654 // 101:Number you are trying to dial from is invalid
( my previous post has the link to both #s _with_ the 1 and I get 000 again with no ring )

Also my vonage # is configured to dial my cell # if it goes offline which I've tested and works, and my cell has call waiting as well so not an issue of trying to call from myself to myself. As per their page it rings my phone, and _after_ i pick up then attempts dialing the _to_ # I've tried it with other #s to check too.... Was just wondering has anyone ever gotten this to actually work? I googled and found some people who were using it integrated with sugarCRM which is something else I want to try out

They sent me another email telling me to keep emailing the email I keep telling they deleted ( which a level 2 support technician confirmed is a non-existant email that is incorrectly in their knowledgebase )
Dear Josh,

I understand you are having issues with third party call control even after receiving success message.

First, I want to apologize for the time taken to adequately respond to your concerns. I realize that you have been greatly inconvenienced by this situation.

We do not have much information about this feature, therefore please email 3pcc@vonage.com, they will be able to support and provide necessary assistance regarding this feature.
Vonage for consumers = good
Vonage for programmers = bad

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 6:56 pm
by Benjamin
I have vonage. I didn't even realize they had that API. I could build a site allowing my friends to click a link and have me call them. There are interesting things that could be done with that. I hope you get it working. Seems that someone dropped the ball over there. Just tell them you are a computer programmer and have isolated the issue to a problem with their system and tell them you need to talk to a technician or something.

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 6:58 pm
by josh
astions wrote:I have vonage. I didn't even realize they had that API. I could build a site allowing my friends to click a link and have me call them. There are interesting things that could be done with that. I hope you get it working. Seems that someone dropped the ball over there. Just tell them you are a computer programmer and have isolated the issue to a problem with their system and tell them you need to talk to a technician or something.
I did, here is what they say "ok sir I understand youre experiencing an issue with _3 WAY CALLING _ please wait while we transfer you"
me: ok, sits on hold for over 60 minutes literally
me: hangs up, calls back "damnt put me thru to a supervisor"
them: "if youll please hold tech support will escalate your call after you explain the problem"
me: wastes another hour of his life, regrets purchasing, considers slamming them with chargebacks :-)

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 7:06 pm
by Benjamin
wow

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 7:06 pm
by josh
Can you try it with your username & password and tell me your results?

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 7:15 pm
by Benjamin
Yeah it worked perfectly.

https ://secure.click2callu.com/tpcc/makecall?username=MYUSERNAME&password=MYPASSWORD&fromnumber=14171112222&tonumber=14172223333

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 7:44 pm
by josh
Hmm ok now here's the catch which I'm sure a Vonage rep could've answered if they would stop being so pretentious, my vonage phones we dropped them off at our office on Sunday we just bought and are not hooked up... But I have it configured that if my vonage is offline it should dial my cell ( which happens to be the same # as my "to" # )... then again the calls aren't showing up in my control panel @ vonage.com though.. you'd think even if the phone didnt ring itd show up as a missed call? If I dial my 1800 # from my cell I get a call waiting from myself, so in theory this should work but I can't get someone who has the mental capacity @ vonage to confirm this :-D

if you don't mind could you re-create this scenario on your end to see if that's the problem? Maybe we'll both get jobs at Vonage over this ( yeah right, heh.. pretty sure living in India and working for 3 rupees an hour is a requirement ).

And yeah adding a callback form would be baller. SO far only companies like Amazon are doing it but it seems so easy... I hope they can get this working for us. It will also save me lots of $ if I can make my sales reps more efficient integrating with my CRM

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 7:50 pm
by Benjamin
Yeah, it won't forward the call to the from number to another. You have to answer it at the vonage number.

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 8:37 pm
by josh
Thanks, I'm on the phone with a supervisor right now, I'm going to explain to them

Re: Vonage does't understand their own features

Posted: Sun Mar 15, 2009 10:10 pm
by Benjamin
When you make a call from number x to number y, number x rings and then y starts ringing when you answer x. If you have x set to forward calls, you can't answer x and it doesn't work. I think that is how it's supposed to work.

Re: Vonage does't understand their own features

Posted: Tue Mar 17, 2009 12:03 am
by josh
But if I call my Vonage # it forwards back to my call waiting on the same line, so it seems to be a disconnect between 3pCC and call forwarding working together, our internet should be on tomorrow and I'll do more testing